ARIZONA store reviews
MJ was amazing! She listened to the few details that I thought I would like for an engagement ring and came up with recommendations of her own and they were STUNNING! She knew exactly what I wanted -- she knows her stuff about all the jewelry and benefits to buying from Robbins Brothers. She was so personable and made me feel so beautiful and special!
- Alex G.
MJ was absolutely wonderful! The whole 2-hour experience seemed like 30 mins and we learned and looked at so much. After being together for 6 years and moving cross country twice it was time for us to take the next step and MJ made it so easy to ask questions and figure out what would work best for us. We will definitely be back and recommend MJ and Robbins Brothers. Thank you so much MJ!
My now fiancé took me ring shopping back in January. I ended up meeting Brandy during this appointment but my fiancé had met with her prior and knew about this place because three of his friends purchased engagement rings from here. Brandy was super helpful, she was with us for about an hour trying to help me decide what I liked best - style, design, cut, etc. I learned so much about diamonds and rings, I walked away with so much knowledge and a better idea of what kind of ring I wanted. Needless to say, I got engaged two weeks ago and the ring was from this establishment! Thank you so much Brandy for all of your help and professionalism, I am in love with my ring!
The service here was amazing! My fiancé and I stopped by here to look at rings for him. Right when we walked in we were enthusiastically greeted and they offered to clean my engagement ring. We tried on a bunch of rings for both of us & they set us up with a pamphlet to go! 10/10 recommended due to the wonderful customer service.
Fantastic customer service. I brought in a ring to be sized. Unfortunately that was not passable due to the ring itself however the jeweler did absolutely everything he could to create the best alternative. Creative. Professional. Experienced. Kind. The end result was the sizing I needed in a creative and perfect way. So pleased.
california store reviews
Our Robbins Brothers expert, TJ, was simply the BEST! To give some context, we have gone to other Robbins Brothers and had pretty good experiences (for my engagement ring), but TJ was superior to all of these experiences in comparison. He is certified through the GIA and the man knows what he's talking about. He was very patient as I tried on hundreds of wedding bands and gave his honest opinion on how it looked with my engagement ring. He also helped my fiancé find his ring. TJ also went out of his way to educate my fiancé in the various metals for men's rings. He also has a warm, dad-like personality. He made us very comfortable and happy. Thank you again TJ for helping us find our dream rings! We will always come back to this Robbins Brothers forever.
This review is for TJ and the amazing jeweler at Robbins Brothers. I wanted to upgrade my diamond size for our 10 year anniversary, but the manufacturer could not make a larger head to house a larger diamond. I am absolutely in love with my ring setting and did not want to change it. TJ worked with the jeweler to adapt the current head to work with a larger stone. The jeweler did a fantastic job and I could not be happier with the outcome! TJ, thank you for listening and truly understanding what I wanted. You guys are great at what you do!
I had come in this weekend with a miscommunication thinking I could have my ring resized day of. Eric and Jasmine took great care of me and made sure to get me taken care of right away. My ring looks amazing and I'm very happy.
TJ ....... WOW You're amazing, your service and knowledge is impeccable and very impressive! Thank you for helping me choose the perfect ring for the love of my life! I'll shop nowhere else from now on! You're certainly an asset to the store and business! Sincerely Mike George and Brenda Garro
This review is long overdue. I am a lifelong Robbins Brothers customer, but I felt the need to review this location and the excellent customer service. I have recently upgraded my engagement ring to a beautiful Tacori RoyalT engagement ring. My gemologist, TJ, is nothing short of fantastic. He was more than helpful and patient as I went back and forth and could not make up my mind about what I wanted. I could not be happier with the end result. I have since returned and purchased other pieces of fine jewelry and TJ is more than kind, funny, and highly responsive. I could not ask for better customer service and know that I will definitely be back to buy more jewelry here. You will not be disappointed. Robbins Bros has the highest quality diamonds and settings out there. Their lifetime diamond warranty is well worth it as us ladies sometimes need to trade up over time. Thank you, RB and TJ for making my hands SPARKLE!
Christian made shopping for an engagement ring a fantastic experience. I came in with my laundry list of requirements, and he was wonderful enough to help me meet those. My partner must've taken Christian on a tour of the sale floor 3-4 times, but Christian was extremely patient and helpful in assisting her to narrow down her top choices to find the one she loves (and one that's in my budget). He even helped me pretend that I didn't buy the ring, so that my partner wouldn't know I had an engagement ring ready for a proposal. Great service by Christian, would recommend.
Exceptional service!!! I was nervous and uneducated on diamonds until I met Eric and Jenny at the Fullerton store. Jenny the GM of the store was very welcoming and helped me with the financing part of my purchase. She also set me up with Eric. If you go to that store, Eric is the one you want to get with. Very professional and welcoming. He never made me feel pressured in purchasing anything. He took hours with me and taught me about diamonds and what to look for in a diamond. Had great communication throughout. Eric will always make time for you if you have more questions after the personal meeting. If you swing in there, ask for Eric or Jenny. They are both excellent and you won't be disappointed.
Let me start off by saying MaryAnn has changed the whole jewelry game for myself. My fiance proposed on July 4th and after I said yes and found out the details on him purchasing the perfect ring, he couldn't stop talking about how great Maryann was and how she helped him find my perfect ring. I didn't believe it. A few months passed and my fiancé loses his ring. I surprised him by visiting Maryann and replacing his ring. SHE MADE IT SO EASY. ALONG WITH JENNY AND LORRAINE. I'm so glad there's still a business you can put your full trust in. Thanks guys . You have made my engagement fabulous!
Sheerin was very nice and patient with me. (Sorry if I spelled her name wrong) Although I ended up not getting my wedding band here, she took the time to explain how jewelry can and cannot be structured. We got the ring for my hubby and it's beautiful. Definitely will consider coming back for a ring upgrade in the future. Great selection. Easy to make an appointment. Did not feel pressured.
Updating my review, because the management team here was amazing. Had an issue with one of their newer associates that wasn't properly trained on their store policy, but the General Manager was able to fix it for me. I ordered a ring and it was 1.5 sizes too small for my fiancé, as I had absolutely no way of finding it out her correct size without her knowing, but they ensured me that I was able to get a free resize if it didn't fit. When I came back in, the newer associate told me it was going to be a $150 charge to resize it. I tried to return it and they refused so I was just going to pawn it. After writing a 1 review on here, the general manager of this location reached out to me and gave me the free resize. So shoutout to her for helping me. Thank you for caring about your customers.
Amazing customer service from Anthony. Helped me pick out an earring and necklace set for my girlfriend. So happy I got a great set for her, and she loves it. Notice the necklace pendant was getting stuck on the latch, brought it back and it was fixed on the spot. Thanks Anthony for helping me pick out something she loves and wears every day!
Vincent couldn't have been more helpful with my fiancé and my ring. He was a true pleasure to work with, helped me get both inscribed, and was a hoot! For a process like this that can be so stressful, it's nice to have such stellar service. I'll be back in a heartbeat when my ring needs to be shined up. Thanks Vincent!
Had a great experience at this location. First time shopping for an engagement ring, they had a great selection in store for viewing and trying on, and Sara was a great help with that. After deciding on a ring, Stacy helped with finding the right diamond and viewing them, as well as explaining the entire process and, of course, the $$$. Although we are still shopping, Robbins Brothers has set a very high standard for us.
Our experience with rings was incredibly frustrating and stressful before we met Sara but she gave us the joy of the process back! She is attentive, knowledgable, upbeat, and very much 'our vibe'. She was not pushy and really wanted to help find us what WE wanted! We will love our ring for the rest of our lives - thank you, Sara!
I have been wanting to upgrade my ring, so my husband and I went to Robbins Brothers. We had the pleasure of working with Maryam, who was so patient and thorough in explaining the world of diamonds. She was very conscious of our budget, and never pushed us to look outside of our means. She understood my desired style, and knew exactly what to recommend and where to look to help me find my perfect ring! I went back several times to meet with her, and she was always accommodating. Thank you Maryam for the excellent experience!
Seema was the employee who helped us. She was so nice and helpful. Her customer service was excellent. We were in a time crunch and she helped make purchasing our wedding bands very easy. With the jeweler on site he was able to size the rings that my fiancé and I picked. Definitely a place to come to get what you’re looking for. Ask for Seema, you won't be disappointed.
First off I like to say a special Thank you to Laura from Robbins Brothers in Montclair. She made my ring shopping experience amazing and my wife is in love with her ring. I shopped around and nothing came close to the experience I received here. Laura knew exactly what I was looking for and she did her best to make sure I was happy with my purchase. I can't thank her enough. Even tho this review is long overdue it's from the heart. She has made an incredible impact on my family's happiness and it's all because of a little ring. I would recommend anyone looking for an amazing jewelry shopping experience go and see Laura at Robbins Brothers in Montclair.
My fiancé could not stop raving about how easy Larissa made his job to find me the perfect ring! He went into the Montclair location with little direction and thanks to Larissa walked out with the perfect ring for me. He said that she asked so many of the right questions and directed him to the perfect choice! I went in recently to get my bands and he was right! Larissa was so patient and helpful and guided me to the exact perfect choice! I was so happy with the customer service throughout the whole store. They cleaned my beautiful ring while we were looking and I could not be happier! I have already sent in two clueless grooms-to-be and Larissa helped them both! This will be my forever jewelry store! Thank you Larissa!
I can't express how happy I am with my purchase experience with Larissa. I was very lost and clueless. She showed me so many different diamond types and explained everything I needed to know to make an informed decision. After an hour, I had my ring picked out. Quick and painless. Thanks Larissa!!
My fiancé and I are getting married in October. We went into Robbins Brothers with no expectations and were just looking for ideal wedding rings we'd want. Seema went above & beyond with helping us and I couldn't be happier with the choices we made and the suggestions she gave us. The experience made us even more excited to get married. The manager John was also an amazing help, very friendly, and welcoming. Glad we made them our first and only stop.
My fiancé and I visited Robbins Brothers in Riverside in August 2022 and we were pleasantly greeted at the door by Raquel. Her warm friendly demeanor was significantly appreciated as was her patience as I described exactly what I was looking for. She made our experience an evening to remember and I am forever grateful for her Help with finding my PERFECT ring! Additionally, I reached out to Raquel by phone and she was assisting another client. I explained my question to the kind gentleman that picked up and he was able to assist me with my inquiry. Not long after I hung up I received a return call from Raquel, she wanted to ensure my needs were met and thanked me for calling. I share this because Robbins Brothers demonstrated communication and a one team spirit that is far and few between. We will purchase my fiancé's ring from Robbins Brothers too and wouldn't think of going anywhere else.
My fiancée and I went here over a year ago to get her engagement ring and I just left here again today for her wedding band. Hands down, The. Best. Experience. Ever. Raquel Cole is an AMAZING manager and salesperson. Very attentive to our wants and needs and does not push what you don't want. We even got my wedding band here too. Their payment options are perfect for everyone and they will work with you to make sure you get the ring(s) you want. Highly highly recommend this location and def ask for Raquel! And the rest of the staff is amazing too by the way, don't want to leave that out haha.
Robbins brothers is Excellent!! We upgraded my wife's endgame to ring. We bought elsewhere and did the trade up thru Tacori. Raquel was great to work with her professional knowledge and constant follow up made the entire process easy and a great experience. Needless to say when your making such a big purchase you want all the information Constant contact and the person your dealing with to be an expert in the field. We received excellent service and I will go back there anytime!!!
My Fiancée and I wandered into this store after visiting many jewelry stores over the course of a few weeks with the intention of finding a men’s wedding ring with a style we had in mind but could not find anywhere. As soon as we walked in we were greeted with welcoming staff. Bridgette showed us to the men’s wedding band area and walked us through the different options they had available. Once I seen everything and tried on a few rings that caught my eye, I was still not sold on any of them. She recommended that we build the ring from the ground up by using the Lashbrook design website so we went into the design room with her to see what we could come up with. We were able to design my dream ring and see what it would like on the computer screen, Bridgette was extremely helpful by compiling all of the rings they had in the store that were of relevance to what we were designing so that I could see the type of metal, the finishing, color, bevel cut, size of diamonds, width of the band and more! We were amazed at the level of customer service they provided! She was very polite, very knowledgeable and a pleasure to work with. We have been to almost every jewelry store within a 30-mile radius and every salesperson was either way too pushy or had no interest in helping us find what we were looking for. The end result was that we pickup our ring a few months after placing the order and we are ecstatic at how it turned out! Thanks so much to Bridgette and other staff that helped us.
I come in about once a year to get my ring cleaned. Even when they're busy they are still very accommodating while waiting for them to get to me. They're seating area is comfortable & I'm always offered refreshments. Love this location.
My first diamond ring bought at the most amazing jewelry store! Thank you so much Dee for being phenomenal with your customer service and assisting my fiancé in choosing a ring for me! You knew exactly what I wanted and we barely knew each other. Dee was so supportive with our engagement ring and did not pressure us to make a purchase or try to upsell us on any product. She gave us her honest professional opinion and we felt very comfortable with her as our diamond expert. Honest and reputable company! Thank you so much.
Thank you Gary for your fun, humorous, thoughtful help with our wedding band upgrade for my beautiful wife. You have a special place in our hearts. Your customer service made us feel like family. It was a extremely comfortable and enjoyable experience.
My fiancé (boyfriend at the time) went to look at engagement rings October 2021 and scheduled an appointment at Robbins Brothers. We had a great experience from the minute we walked in until we left. Syeda helped us out and was very helpful and answered any questions we had and allowed me to try on different styles/pair it with different bands. She is very knowledgeable! Fast forward to June 2022 and my boyfriend proposed with the most beautiful ring from Robbins Brothers. We will be buying our bands from them as well for our wedding! I cannot refer them enough! They have great customer service and are extremely helpful, plus my ring has great insurance, cleanings and 6-month checks. My fiancé said they were very helpful when he purchased. Great job Robbins Brothers!
BEST CUSTOMER SERVICE EVER. We've purchased all 3 of my bands from Robbins Brothers and they have always been so easy to work with anytime I've needed to resize my rings or get them cleaned. I recently took my infinity band in to get resized (thank you pregnancy), they had to send it in to the vendor... I was prepared to pay $$$ considering it was our wedding band. Robbins Brothers is TAKING CARE OF THE PRICE DIFFERENCE. Who does that?!! Thank you thank you Taylor for all of your help. Forever buying alllll my diamonds here!
There is no better place than Robbins Brothers! Gare is one of the best in the business. Took his time to help me find the perfect stone for my now wife. It took us 8-9 months (my fault) to finally pull the trigger! Thank you Gare and the RB team for making her dreams come true!
I went into Robbins Brothers in Torrance to have my engagement ring and wedding band inspected and cleaned/polished. They noticed the diamond was cracked! They showed me and I was so heartbroken! Liz worked with the GM to replace my diamond which was under warranty since I went there every year for the service. Now my rings are as beautiful as the day my husband gave them to me. Thank you Liz and John!!!
I love robbins brothers!! The staff that works here are amazing!!! They treat all of their customers like royalty. I wish there was one closer to where I live.
I just had an anniversary ring made by the terrific designer at Robbins Brothers Jewelers in Torrance, ultilizing the small diamonds and gold from several family engagement rings. The result was spectacular and way beyond my expectations. It was expensive, but the ring will be an heirloom. I highly recommend this jeweler.
Just bought a ring at the Robbins Brothers in Torrance and I have to say I am beyond satisfied. Connie was the one that helped me out and she is totally amazing and I definitely recommend to talk to her if you are looking for a ring or jewelry! 10/10!
A wonderful salesperson, named Connie, was so inspirational, we decided to purchase wedding rings! We also purchased the Peace of Mind service policy which has been so wonderful with my engagement ring!
Ana Maria L.
I originally bought our wedding rings here in 2001 and we always wanted to upgrade with a bigger diamond. We came in and Ayda helped make that possible. She was very helpful and knowledgeable about the whole process. It was so important for us to keep the original wedding bands because they have sentimental value and she made that possible. She even helped me round my wedding band that was bent oval from work. I have had the best experience with Robbins Brothers the engagement Ring store. Ayda helped us pick out the most beautiful diamond. She made sure that I could see the clarity of the diamond.
This review is about 2 months late but........ Before I even start my review. I want to say thank you Ayda. She is Amazing!!! Everyone at the Robbin Brothers store was helpful but she was outstanding! I was so nervous buying a engagement ring. I didn't know anything about diamonds and was looking for the perfect engagement ring to get for my girlfriend. Ayda was so pleasant and welcoming when I first walked through the door. She guided me and had me look at several rings. Explained to me why certain diamonds are more expensive than others. Ayda even had me look through a microscope to show me the differences between the rings! I never even imagined I would see that. Thank you Ayda for all that you do and you made a first time ring buyer at ease and not taken advantage of at all. Go to Ayda if anyone is looking for an engagement ring. She is very patient and explains all you need to know before purchasing any ring! Thank you so much Ayda!!!!
Me and my fiancé were visiting California from Texas for a family reunion. It was our one year engagement anniversary so we thought we could make the trip even more special by getting our wedding bands. Divina Davis helped us pick our wedding bands out and the entire experience was amazing. Me and my fiancé are young and pretty inexperienced and she walked us through the whole thing, never made us feel pressured to spend more money, or get something we weren't comfortable with. Which I feel a lot of other jewelers have made me feel. She was very patient and sweet. Then when we sat down to pay and we really got to know her, we laughed and talked. Made us so comfortable! My ring was two sizes too large and I realized how am I going to get it when we were leaving back for Texas in just two days! Divina got my ring resized in less than 24 hours!? I was shocked by this, it felt like a miracle. I highly highly recommend this store.
These people live up to their reputation. They have a great variety of engagement ring options and their service was excellent. They are very professional, friendly, and took time to really understand what my partner and I were looking for. They also have their own jeweler at the store. I was very happy with my whole experience and ended up with the perfect ring. Big thank you to Brian and Iris who helped me out! Ask for them when you visit!
1st let me say thank you to Iris!!! From the moment I walked in you made the ring buying experience so easy. I was so stressed and nervous about finding the perfect ring and you immediately calmed me down and made it fun. Anyone looking to buy an engagement ring needs to come here!!! Their selection is great and their warranty is amazing. I shopped around at many different stores and Robbins Brothers has everyone beat. Thank you Iris and Robbins Brothers for making this experience so amazing!!!
Texas store reviews
The best experience picking our wedding bands. We get married in under 30 days and they made it so stress free. Even allowed us to bring our dog inside! She showed us multiple styles without hesitation and offered us genuine tips and opinion! From the moment we walked in until we were done the service was perfect! My fiancé got my engagement ring here, and has now brought his brother and his cousin! Will continue to recommend!
Reggie helped us one week before our wedding. We were able to pick up rings the next day. I needed a new diamond ring and my fiancé needed a wedding band. Everyone was very friendly! Knowledgeable! And truly seemed to care. Only thing I will put out there: If you are looking for a ring that has different stones other than a diamond, you may need to look elsewhere (I may have seen two rings with something other than a diamond...but they are a diamond engagement store)
Love Robbins Brothers! I have 4 rings from them and think they were worth every penny. They have really great customer service and their warranty is amazing. When anyone asks where to get a ring or really any jewelry I recommend this place.
I went w/ a buddy to have his wife’s wedding ring cleaned & polished and I was impressed. As we were waiting in the customer’s lounge w/ a warm cup of coffee and watching Sportscenter we were talking about Robbins Brothers. I went w/ him 18 months previously when he was looking at rings and now we were there polishing his wife’s ring. I know when I pop the question. I am already a Robbins Brothers customer just on how they treated my friend through his whole process and how they still treat him after the purchase.
I originally bought my ring in California but I needed the jeweler here to do the annual inspection. I didn’t call ahead and I showed up with only a 30 minute window to get everything done. I was up from Austin from for the day and I had this small window to get it done between meetings. Yes, bad planning on my part. But they were great. They were very friendly and got it inspected and cleaned in 25 minutes. I really appreciate the extra customer care they provided. She was even very nice while rushing around for me. Thank you.
If you're ever wanting to visit this Robbins Brothers location, ask for Badar Khan!!! She has helped us with purchasing an engagement ring and wedding bands for both my fiancé and I and she has been the absolute BEST. She knows exactly what we need everytime and she's able to put words to feelings and emotions that we can't describe ourselves. She has made this experience incredibly easy and we will always go back to her everytime!
My husband and I were ready to look into ring upgrades and we were recommended to see Jessica. She was so kind and patient (literally stayed with us till after 8PM and they close at 7PM). We gave her a price range and specs to work with and she met more than we could've asked for. 10/10 would do it all over again!
I had a great experience at Robbins Brothers! Biggest selection of rings of all the places I visited in Dallas! I was helped by Mrs. Badar Khan who guided me through the whole process. She was extremely kind and welcoming and helped me fit my expected budget with a great selection. Even in a pinch and a tight timeframe I was able to get everything ready and in order thanks to Mrs. Badar! I highly recommend Robbins Brothers for ring shopping!
Last week I went in to upgrade the diamond in my wife's engagement ring and had a fantastic experience working with Badar! She was so courteous and thoughtful and was able to show me several beautiful diamonds within my budget until we found the perfect one - I even had a little left over to surprise my wife with a diamond tennis bracelet that I brought home that day! I would definitely recommend this business based on the vast selection of beautiful jewelry and for the amazing service I received from start to finish!
I hit the trifecta with the perfect man, engagement and ring. My ring is absolutely beautiful!!! I would not change a thing!
Amazing customer service. I can not say anything bad about this business. Every employee we ran into from purchasing, ordering, to just a walk-on cleaning was amazing! They don’t care if you’re in a suit or a tee and that is how a jewelry store should be. They put you at ease with their Authenticating process to show you your stone before setting it for you.
HOUSTON / CLEARLAKE
I would like to thank the entire staff of Robbins Brothers, they went out of their way to make sure my wife and I were 100% satisfied, and happy with her ring. Alex Garcia, especially jumped thru many hoops to ensure we got exactly what we wanted and worked with us every step of the way. Would highly recommend to everybody.
Fast Friendly service! Needed to have my ring polished and checked for warranty. I literally saw my reflection in my ring!! Absolutely BEAUTIFUL!!
Beautiful store. Love the layout and the endless inventory of rings & diamonds. This place by far has the most designer rings in one location which makes it easy to be able to compare styles side by side. I also love that the diamond selection is done in a private room where you get to learn about your diamond. If you are not sure about the style ring/shape diamond, this is definitely the place to go. The staff is patient, knowledgeable, and helpful in narrowing the options down to THE ONE. We picked out a beautiful ring from here and I love that the ring we went with is warrantied for life (lost one of the small stones and it was replaced for free asap) and that I can pop in whenever I want for a cleaning. I live in the area and enjoy being able to keep my ring fabulous.
This place is awesome! My fiancé had such a great experience when he was shopping for my engagement ring. He was really nervous and they made him feel comfortable and even offered him a beer. The whole team, even the proposal specialist, made it such a great experience for us both. After he proposed, I went in for sizing and cleaning. They were very welcoming and helpful. I even went with my future sister-in-law to pick her husband's wedding band. They were about to get married and she wanted to surprise him with a rose gold wedding band that matched hers. They worked hard to get her what she wanted and to have it ready on time for her wedding. You can't go wrong here!
I had a really great time shopping here! My boyfriend and I appreciated the kindness of the staff and the layout of the store in particular. When looking at diamonds, we were shown them in natural light as well so we could get an accurate look at them. The staff working with us were very honest and helpful.
HOUSTON / LOOP
My husband and I had a great experience here! They worked within our budget and were super helpful, without making us feel pressured or as if we weren't spending enough. When it came time to pick my diamond, Johanna was the absolute best. She took the time to educate us and to help me pick out the perfect diamond, which again, was within our budget! Most importantly, I LOVE my ring. Customer service was awesome and I couldn't be happier.
Me and my boyfriend Justin went to the Tacori event on 7/20/2022 and Pete and Robert made our experience at Robbins Brothers AMAZING. I was able to show my boyfriend what Tacori rings I want for when we do get engaged. I am very pleased with the staff at the Houston location. They went above and beyond to answer all of our questions we had. I can't wait to say I do and get my rings from Robbins Brothers.
The staff here is great! They will help you look at different styles to see what you want and what will look good on you. They are willing to work with quick timelines, and open for spending the right time to get you what you need!!
THE BEST PLACE! Hands down one of greatest experiences we've had. My fiancé and I decided to shop at Robbins Brothers for my engagement ring and I'm so glad we did. Johanna de Guzman was very professional but also very personable. She made us feel so special and helped me find my perfect ring so effortlessly. I honestly didn't know what type of style I liked and she completely knew what to do. She helped us stay within our budget without pressuring us into something more. Definitely our new go to spot of any type of jewelry we may need in the future!
This past weekend, my fiancé and I had the best experience with Johanna. It's hard not to enjoy your afternoon in a room full of sparkle but the top notch service we received from Johanna really brought it home for us. She was extremely knowledgeable in all the different wedding band styles I was considering and ultimately helped me find the one that best reflected my style, the comfort I was looking for, and was extremely respectful of our price range. I would absolutely recommend Johanna because she really takes the effort to understand her clients, their needs, and helps make that a reality for them. This was the first time my fiancé has been back at Robbins Brothers since purchasing my engagement ring here and I know this won't be the last time :) Robbins Brothers offers regular cleanings and I know I'll be back to visit Johanna to peruse through what's available!
WASHINGTON store reviews
Bellevue / Seattle
This location has excellent customer service! We were lucky enough to work with Cheryl who is super patient, personable, knowledgeable and just has a GREAT sense of humor! Cheryl never made us feel pressured or rushed, and she truly took the time to know my taste in jewelry before giving recommendations. I replaced a stone, and got a pendant necklace from her, and I couldn't be happier with the results. I would highly recommend working with Cheryl if you want someone who will teach you about jewelry and will also be upfront and honest. Thank you for all your help!
Customer service is on point here. We visited a few places shopping for an engagement ring and none of the other places were up to the quality of customer service we received here. Not only did we feel very welcomed, we weren't pressured anytime. We were also given a great brand, and diamond 101 "class.” I highly recommend Cheryl! She knows everything there is about the products they have there and can even help you design. She is pretty great on explaining information about diamonds too! She rocks!
Cheryl has been amazing helping out with picking a wedding band to go with the incredible engagement ring she helped me with prior! Can't recommend her enough!
I love my unique ring and am blown away by how beautiful my ring looks in person. I'm beyond happy with my ring and can't believe it's real. I still catch myself looking at it everyday since he proposed!
11 years ago we purchased our first engagement ring setting and wedding bands from Robbins Brothers. They were so fantastic to work with back then. Yesterday we decided to look for an upgraded ring setting to celebrate 10 years of marriage. Cheryl Yoos at Robbins Brothers took our appointment, and we are so lucky to have found her. From the moment we walked through the door we were greeted in such a friendly way. She truly cared about what would work best for us. She treated us like close family friends looking out for our best interests and not like a sales associate trying to upsell us. She asked the right questions to get a feel for what would best suit our needs. We really were not entirely sure what we were looking for when we walked through the door, but what we ended up with was better than we could have imagined. We ended up choosing a Tacori engagement ring setting to better accentuate my current diamond. It is an absolutely stunning truly special setting that felt so right when I tried it on. Cheryl was so great at explaining why Tacori is so detailed and unique. Their rings really stand out! We appreciate all of her expertise and the personalism and care she put into our appointment. Highly highly recommend them!